Everything you need to know for Glow Wild

For entry times, ticket information including how to book, pricing, parking, access and contact information.

Glow Wild runs from Thursday 24 November 2022 to Sunday 1 January 2023, over 31 non-consecutive nights.

• Thursday 24 November - Sunday 27 November
• Wednesday 30 November - Sunday 4 December
• Wednesday 7 December - Sunday 11 December
• Tuesday 13 December - Friday 23 December
• Tuesday 27 December - Sunday 1 January 2023

Time slots for entry are every 20 minutes, starting from 4.30pm with the final slot at 8pm.
The 8pm slot on Fridays throughout Glow Wild (25 November, 2, 9, 16, 23, 30 December) is reserved for adults only. Do note though that you could still encounter children on the trail from earlier timeslots.

Please arrive at the Visitor Centre promptly for your chosen start time.

The gardens will close at 10pm on all Glow Wild evenings.

How to book

Tickets go on sale for Wakehurst and Kew members from 10am on Tuesday 1 March 2022. General sale starts at 10am on Tuesday 8 March 2022. Advance booking is essential.

Not yet a member? Be among the first to book Glow Wild 2022 and get exclusive updates and discounts on our other events. Join now.

All visitors must have their own valid ticket which must be produced to gain entry to the event. Children must be accompanied by an adult.

Please be aware that we do not authorise or have any control over the sale of tickets via third-party websites.

Prices

Wakehurst or Kew member - Adult: £14
Wakehurst or Kew member - Family (2 adults & 2 children): £46
Adult: £17
Children (4 - 16): £11
Infants (under 4) and carers: Free
Family (2 adults & 2 children): £53

On site car parking: Free
Pre-bookable shuttle bus: From £3.05/£6.10 for a child/adult return
Pre-bookable lantern making kit: £4.95. Collect at the event.

Your tickets

After purchasing your tickets online, you will receive a confirmation email from See Tickets with your entry ticket(s) attached.

Contactless ticket scanning will be taking place. There is no need to print this attachment but please have it open on your mobile phone or tablet when you arrive. Please pre-download your tickets or take a photo as signal onsite is limited.

All tickets for your party will be in the same attachment, so all members of your party must enter at the same time. Do not attempt to duplicate any of these tickets as second and subsequent scans will fail.

Please note your event ticket does not include day visitor entry to the gardens.

Can't find your tickets?

You can get them resent. Remember to check your Junk/Spam inbox.

If you have a query relating to your ticket, please visit https://glowwild.seetickets.com/customerservice, quoting your booking reference number.

Please note ticket enquiries cannot be dealt with by Wakehurst.

Cancellation, exchanges, and refunds

Please be sure that you have chosen the right date and time slot at the time of making your booking, as Wakehurst and See Tickets are not able to offer exchanges or refunds once tickets have been purchased. We are also not able to offer refunds/duplicates on unwanted/lost tickets.

Please note Glow Wild is an outdoor event with no cover. Inevitably bad weather can affect any open-air event. If we need to cancel the event as it is unsafe to proceed, visitors will be offered an alternative date, if available, or a full refund (minus the transaction fee).

No refunds will be offered simply if the weather is inclement. Any decision to cancel the event will be communicated by 2pm on the day of an event. See also Glow Wild terms and conditions.

Ticket Refund Protection Insurance is available at the point of purchase though a third party hosted by our ticketing partner SEE Tickets. Ticket Refund Protection Insurance full terms and conditions. . If you are concerned about not being able to attend due to illness of yourself or a member of your party (COVID-19 or otherwise), you may wish to consider this option.

Visiting Wakehurst during the day

Your event ticket does not include day visitor entry to the gardens.

Daytime visitors will need to return to the Visitor Centre when the gardens close at 3pm (last entry 2pm).

If you have a ticket for Glow Wild the same evening, you must exit the gardens at 3pm and re-enter at your pre-booked time.

The route

The trail is just over one mile long and takes approximately an hour to walk round. It is fully accessible and can be viewed from hard standing and/or flat gravel paths, which are suitable for pushchairs and wheelchairs.

Please be aware that the landscape is undulating so there are some slopes and not all paths are concrete or even.

Wheelchairs, mobility scooters and buggies

Wheelchairs are available to borrow on a first come, first served basis. Two mobility scooters are available per evening and must be booked in advance by calling 01444 894067.

Children's scooters are not permitted on the trail.

Dogs

Registered disability assistance dogs are allowed, other dogs are not allowed.

Quiet sessions

There will be a limited number of quiet session tickets which are suitable for visitors with hidden disabilities, such as autism, to make for a more comfortable visit whilst still benefiting from the sensory elements of Glow Wild.

Quiet sessions offer access before the general public at 4:15pm on selected evenings as follows:

25, 27, 30 November

1, 2, 4, 7, 10, 11, 13, 14, 15, 17, 20, 23, 28, 30, 31 December

1 January

We ask that other visitors respect the quiet sessions and do not book during these limited time slots.

Toilets

There are accessible toilets and baby changing facilities available at the start and throughout the trail. These are at the Schools Entrance, Visitor Centre, and Stables Kitchen.

Hot chocolate, sweet treats, marshmallows and roasted chestnuts are available at the Carriage Ring food and drink stalls, and the Stables Kitchen will be serving a range of hot dishes.

Please note all payments are by card only.

Please inform the catering staff of any allergies. There will be a variety of food available to meet a range of dietary requirements.

This year you can also pre-booking dining and enjoy family-friendly dishes at our Seeds Café before or after your visit to the trail. Find out more

Shopping will be available at the Visitor Centre which is open until 9:45 pm.

Payments can be made by cash or card.

Our address is Selsfield Road, Ardingly, Haywards Heath, Sussex, RH17 6TN

By car/coach: we are on the B2028, south of Turners Hill and north of Ardingly.

Directions from London:

• Take the M25 then M23, leave at Junction 10, turn left onto the A264
• On the A264 go straight over first two roundabouts, turn right at next roundabout, onto the B2028
• Wakehurst is on the right after Turners Hill

On approaching Wakehurst please follow signage rather than relying on your Sat Nav, as it will bring you to the North Drive entrance which is the wrong one for this event.

By train: our closest station is Haywards Heath (6 miles away). Turn right out of the station for the Perrymount Road bus stop. For train times.

By bus:A Shuttle Bus between Haywards Heath station and Wakehurst is available for the exclusive use of visitors to Glow Wild. The journey time is 15 minutes. The bus stop is just outside Haywards Heath station and will be clearly signposted. Drop off at Wakehurst is within a short walking distance of the Visitor Centre. Click here to view a shuttle bus timetable and bus stop map.

The shuttle bus costs £3.05 / £6.10 for a child/adult return. Under 4s and carers travel free. Please book a ticket for every member of your party taking the bus, even if free.

Scheduled public bus: route 272 stops outside Wakehurst, serving Crawley, Haywards Heath, and Burgess Hill (Monday to Saturday only). For 272 timetable and route map.

For all ticket related enquiries visit https://glowwild.seetickets.com/customerservice

For event or access information please contact glowwild@kew.org or call 01444 894067

You can book with confidence for Glow Wild. Come along knowing that the safety and wellbeing of our visitors is of the upmost importance to us. We are continually monitoring and responding to the Covid-19 pandemic situation as it evolves. Any updates will be communicated with you ahead of your visit.

Customer Support Centre